Recently, I was asked to present to a committee of a member-based organization about the benefits of centralizing processing. I thought I would share what I said:

• Create a single repository of data; track all member info from the same place
• Ease of training – can have back-ups and support easily brought up to speed
• Single system – no replication or duplication of work
• Standardized messaging to members
• Flexibility – can easily alter or update procedures as times change
• Transparency of the process
• Control of process – mitigate or eliminate risk
• Member retention – easily automate renewals etc.
• Scalable as needs change