Recently, I was asked to present to a committee of a member-based organization about the benefits of centralizing processing. I thought I would share what I said:
- Create a single repository of data; track all member info from the same place
- Ease of training – can have back-ups and support easily brought up to speed
- Single system – no replication or duplication of work
- Standardized messaging to members
- Flexibility – can easily alter or update procedures as times change
- Transparency of the process
- Control of process – mitigate or eliminate risk
- Member retention – easily automate renewals etc.
- Scalable as needs change